Warranty and Product Support

CHASDI provides a clear process for product-support and warranty claims. Coverage depends on the specific product, its stated condition, any coverage shown in the listing or order, applicable manufacturer coverage, and rights provided by law.

How to submit a claim

Use the Warranty & Support portal with your order number and purchase email. Select the purchased product, describe the issue, and attach clear photographs when available. Keep the product and all included components until the review is complete.

Review and possible resolutions

Submitting a claim does not guarantee approval. CHASDI may request additional information or troubleshooting. Depending on eligibility, inventory and applicable law, a resolution may include troubleshooting, replacement, repair, refund, or another appropriate remedy.

What may not be covered

Unless required by law or expressly stated otherwise, coverage may exclude normal wear, cosmetic changes that do not affect operation, misuse, accidental damage after delivery, unauthorized modification, lost components, or damage caused by incompatible equipment.

Your statutory rights

This policy does not limit rights or remedies that cannot legally be excluded. Questions may be sent to support@chasdi.com.